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      Doing Business with TESSCO

      Your Wireless Success. Nothing Less.

      TESSCO is committed to your success in using or selling wireless voice, data and video products and systems. We offer you the product and supply chain solutions you need to get wireless right, for you or your customers. TESSCO’s Knowledge, Configuration, Delivery and Control systems offer you what you need to succeed.

        KNOWLEDGE

      Knowledge and Learning Resources

      Knowledge Tools are an integrated suite of print and electronic media that help you make the right system design, product selection and inventory decisions.

      • TESSCO.com—the gateway to your personally integrated knowledge, configuration, delivery and control system.
      • The Wireless Guide—1,700-pages provide you with must-have specifications and comparisons of the products, services and solutions you need.
      • The Wireless Updates—monthly electronic newsletters highlight the latest and most critical products, programs and solutions for your needs.
      • The Wireless Journal—valuable product news, reviews, and case studies, including articles on technical applications and significant industry trends.
      • The Wireless Bulletins—focused selections of the latest innovations and technologies for selling, designing and implementing the solutions that are best for your business.

       

      Technical Support

      Confidence in your decisions before and after you decide.

      • Everyday technical support for your pre- and post-sale product specifications, applications and selection.
      • Design assistance for your building, merchandising and maintenance needs.
      • 24/7 support for your questions and requirements.

       

      Customer Service

      Immediate access to a team of dependable people committed to your success, 24 hours a day, 7 days a week, 365 days a year.

      • SOS Emergency Service Program
      • One-Call Resolution

       

      Training/Education

      Custom or standard courses provide the knowledge you need to get it right the first time.

        CONFIGURATION

      Product Availability

      Delivering what you need when and where you need it.

      Kitting

      Inventory can be a liability when it is stockpiled at various stores or locations.

      • Configured for your use.
      • No inventory carrying costs or special handling.
      • Delivered directly to your store, site or designated location.

        DELIVERY

      Guaranteed Delivery

      Your location(s), your deadline, your success.

      • We guarantee complete, on-time, and error-free delivery. Delivery charges are based solely upon your required speed of delivery and the weight of your total order, not on distance. There will be no charge for orders arriving beyond the committed delivery date.
      • Products not in stock require “extended delivery.” For extended delivery items, delivery dates are not guaranteed; we will, however, expedite to meet your requirement.
      • Orders split between our multiple fulfillment centers have prorated delivery charges across your entire order to ensure that you pay the same amount whether or not your items are delivered complete and at the same time.
      • You control the speed of your delivery—next day, two-day, three-day, or five-day—from the day you place your order. (This applies to orders placed before 5:00 p.m.)
      • Damaged product replacement—Damaged goods in transit will be replaced at no additional charge provided the freight claim is filed at time of delivery.
      • SOS Emergency Delivery Program—available to you 24 hours a day, 7 days a week.

        CONTROL

      Ordering

      You need it. We respond.

      • TESSCO.com—The industry's best Web site, open for business 24 hours a day, 365 days a year
      • E-mail—order@tessco.com
      • Call—800-472-7373 any time, any day and we will immediately place your critical order
      • Fax—410-527-0005
      • Auto Replenishment—assuring on-hand availability without the planning or the effort
      • Mail—11126 McCormick Road, Hunt Valley, MD
        21031-1494

      Pricing

      TESSCO is committed to delivering what you need, when and where you need it at the lowest total cost.

      Every day you need to make good decisions based on product and price comparisons. That's why we encourage you to rely on TESSCO's Total Value Pricing.

      • Comparison shop with our market-based list prices
      • Monthly price updates ensure that changes are quickly communicated to you.
      • Confirm your up-to-date pricing by calling 800-472-7373 or by logging onto TESSCO.com
      • Pricing tiers reward you for your aggregate monthly purchases, including delivery charges that are calculated based on list pricing.

      Credit and Financing

      Payment choices provide the flexible financing you may need to help you operate and grow.

      Product Returns

      Ease any uncertainty in buying.

      • 30-day, 100% Money-Back Guarantee for any products that are returned in new condition and original packaging, excluding configured or customized products, repair parts, or delivery charges.
      • Defective product within 30 days from invoice date—damaged goods in transit will be replaced at no additional charge provided the freight claim is filed at time of delivery.

      Stock Balancing

      Maintain confidence in your stocking levels.

      • Unused products purchased beyond 30 days but within 60 days from shipment can be returned for a 20% minimum restocking charge.

      Warranty

      Support directly from TESSCO.

      • There is never a need to directly contact the manufacturer. TESSCO will help you determine the extent of your claim and coverage and assist you through the entire warranty process.

       

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