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    Performance Delivery and Guarantee Promise (Continental U.S.)

    The TESSCO Performance Guarantee

    Something to depend on in an uncertain world
    • Free delivery if we fail to deliver on time as confirmed at the time of order.
    • Immediate replacement at no charge if your order is ever lost or damaged in transit (note: if your order is damaged in transit, it is necessary for you to sign the bill of lading and refuse the order.  If you have concealed damage, it is necessary to contact TESSCO within 24 hours in order for us to assist you in obtaining a credit from the carrier).
    • Complete warranty processing on all products.
    • Report defective or DOA products within 30 days of purchase.
    • 30-day return policy on unused products for credit or replacement.

    When your TESSCO order arrives, it will be complete and fully configured for immediate use or according to your specifications (see Notes 1 and 3 below). If an error should ever occur, we’ll replace the item(s) at no additional cost. Replacement items are automatically invoiced and then credited when the delivered items are returned. We deliver products with full manufacturer warranties and we facilitate any warranty claims you may have.

    View the complete details on TESSCO's return policy.

    TESSCO Delivery Charges

    Others ship, TESSCO delivers on-time nationwide, based on the total weight of all items and the delivery time required. See Note 2 below.

    No-Risk 30-Day Inspection

    Not sure which brand or model you need? We’ll deliver multiple items and allow you to return what you don’t need, subject to certain conditions. Return the item, freight paid, in original condition and product packaging within 30 days of receipt and receive account credit.

    Confirmed Upfront Delivered Costs

    At the time of your order or online worksheet reservation, you receive confirmation of items to be configured and delivered, date of delivery and total delivered cost. If some products are on back-order and you choose to receive the in-stock items first (i.e. you accept a "partial" order), you may pay an incremental cost for the delivery of the back-ordered items when they're released. You will be informed of the total delivery charge prior to completing your order. Your delivery of in-stock products will be reconfirmed by fax or e-mail and can be tracked on TESSCO.com; when the back-ordered items are released, you will receive similar notification and tracking capability.

    Delivering What You Need When You Need It

    A commitment you can trust

    To meet your expectations, TESSCO makes every effort to source, stock and deliver the products you need on time. In addition to stocking more than 25,000-product offering, TESSCO leverages an efficient supply chain network and the capability to customize products to your exact specifications. In order to meet the special circumstances listed below, some configured orders will require a longer delivery time and higher delivery costs than the published rates and are not covered under TESSCO’s Performance Guarantee. TESSCO will confirm availability, delivery dates and all costs with you at the time you place your order.

    Special Circumstances:
    • Out-of-delivery areas
    • Dimensional weight requirements/constraints
    • Hazardous materials
    • Lift-gate services
    • Emergency orders placed through our
      24/7 S.O.S. program
    • Special-order items
    • Orders requiring value-added services
    • Products requiring extended delivery due to availability and/or sourcing limitations
    Order Cut-Off Time
     

    Unless your account has been informed otherwise, the general "cut-off time" for orders to make the TESSCO delivery commitment for that day is defined as 5PM in the time zone of the ship-to address. There are several situations in which an order placed before 5 pm may not be eligible for that day's cut-off time, including but not limited to the value-added services, incomplete customer documentation or supply chain limitations noted above. Orders placed after the cutoff time are treated as if placed the following day. Please contact us by e-mail or call 800-472-7373 if you have questions about the expected delivery for your order.

    Notes:

    1. Does not include HAZMATS, drop shipments, third party billing, customer pickups, shipments outside the continental US, unauthorized transportation carriers, extreme weather conditions or acts of God.
    2. Expected delivery date excludes Saturdays, Sundays and holidays. Review our Terms and Conditions of Sale for more details.
    3. Not applicable for custom-cut, modified, or special-order items.

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