No-Risk 30-Day Inspection
To be eligible for credit of the item upon inspection, please inspect product within 24 hours of receipt, ideally the same business day, and notify TESSCO of any damage or shortage immediately. If for any reason you are not satisfied with a purchase beyond damage or shortage, you may return it for a refund or credit within 30 days as follows:
- Performance and delivery guarantee charges must be paid at time of order.
- Repair parts are excluded from this policy: all orders are non-cancelable and non-returnable.
- Product must be in original condition.
- Product must be in original product packaging, uncut, unaltered and unused.
- Product must be returned within 30 days of delivery date (your expense) through a “traceable means” (e.g. certified mail, UPS or FEDEX).
- All components and manual must be returned.
- A clear return address must be on the package.
- Credit or refund is issued for returned products less performance and delivery guarantee charges.
- Report defective or DOA products by calling 800.472.7373 or complete this form to initiate the Warranty process.
- Defective Installed equipment and software are repaired or replaced under Warranty.
- Defective Special order and value-added items are repaired or replaced under Warranty.
- Items not in compliance with this return policy will be returned back to you at your expense.
Please complete the Return Form (PDF) — also included with your order — and reference the original transaction number, or call our Customer Service team at 1-800-472-7373 if you need assistance.
Damages in Shipment
Regardless of your shipping terms, we will assist you if the merchandise is verified as damaged in transit. If this occurs, please take the following action:
- Do not accept a visibly damaged product unless the person making the delivery has endorsed the air bill/bill of lading with a statement of the extent of the damage.
- If damage is concealed and found after unpacking, retain all packing material and immediately call us at 800-472-7373. Concealed damage must be reported on the same day of delivery.
- Notifying us within 24 hours (ideally, the same business day) of damages is necessary for us to assist you in filing a claim and making you eligible to receive credit from the carrier. If this step is followed, we can provide you with assistance on the on the claim with the freight carrier. When calling, please have the sales order number at hand.
- Please send us copies of all air bills/bills of lading and inspection reports.
Cellular Accessory Returns
Answers and Guidelines for most frequently asked questions for cellular accessory returns.