Tutorial: Order Flow

TESSCO.com features an improved ordering flow. We have reduced the number of pages (and therefore time) necessary to complete your online orders. With only two pages, the new order flow allows you to review and place your order faster than ever before.

Reviewing Your Worksheet

Once you have created a worksheet containing all the items you wish to order, along with the correct quantities, click the "Confirm Price" button in the upper right-hand corner.

The worksheet will update, showing you the list price and your qualified pricing. At the bottom of the worksheet select the date you would like the order delivered (note the blue arrove above). TESSCO deliveres what you need, when and where you need it! When you are satisfied with the information provided on the worksheet, continue to the order options section by clicking on the yellow "Continue" button.

Selecting Your Order Options

When selecting your order options, you have the opportunity to choose:

Purchase Order information and comments
Partial delivery options (for backordered items)
Delivery address
Payment type
Advanced options (including special delivery instructions)

On this page you are asked to enter a purchase order number for the order. This does not have to be a formal P.O., rather a simple "name" for the order will suffice. You will also be asked for the phone number of a contact for that order (if there is not already one listed in your account).

Step 1 of 2 also provides you the opportunity to choose the desired method of delivery (for both in-stock and back-ordered products) and options regarding partial delivery. You will only be asked abuot partial delivery if an item(s) is not currently in stock.

Please be sure to check the delivery address and the desired method of payment before continuing. If you need to change something, simply click "Edit" next to the appropriate information. Under "Payment Type" you will see the default method of payment for your specific account location. Remember you can always change payment method to an account credit card or a personal credit card, which you enter in the Edit Payment Screen.

If you would like to use the more advanced options, click the "More" next to Basic Order Options. From this screen you can add contact information, which will appear on the P.O., number and location of invoices, a delivery confirmation notice (an email or fax telling you the order has shipped), and special delivery instructions. The special instructions feature allows you to write comments that will appear in the body of the invoice or instruct TESSCO to follow certain steps to ensure the delivery of your order.

When you are finished entering your order options, click on the yellow "Continue" button to proceed.

Reviewing Your Order Options

On the second and final order page, you can review the items ordered, availability, shipping/billing addresses, delivery options, etc. If you have a problem with any of these options, click the "edit" link at the top of the order to return to Step 1. If everything is satisfactory, you have three options.

1. Place Order: If you are ready to place the order, click this button. Please remember that this page serves as your P.O. for the order. Be sure to email it to the appropriate person or print it for your records. Upon clicking "Place Order", the order will be placed immediately and you will receive a TESSCO transaction number.

2. Email: If you need approval or confirmation before you place the order, you can email the completed worksheet to a colleague. NOTE: You can also email the worksheet after you receive your transaction number.

3. Reserve: The "Reserve" button allows qualified accounts to reserve items temporarily while you take the appropriate steps to complete the order (i.e. get a P.O. signature).

Note: Completed orders will appear within five muntes in Order History. Order Tracking, and Print Invoice will function after the order has been picked up by the carrier.