Total Customer Solutions for Manufacturers

Reach a Broad and Diverse Customer-Base with TESSCO

PRESENT

Product Presentation

TESSCO's Solutions Business Units have the primary responsibility for working with manufacturers to determine which products are included in TESSCO's integrated product plus supply chain solutions. They are supported by the Technical Knowledge & Support Team.

Wireless Product Knowledge System (WPKS) partners' products are presented in print in The Wireless Guide® and online in search and purchase functions on TESSCO.com®.

MARKET

Marketing Campaigns

TESSCO's Marketing & Communications teams work with our Lines of Business to develop product presentations and marketing campaigns based on integrated product plus supply chain solutions.

They work directly with manufacturers to develop opportunities to distinguish individual products and brands in TESSCO's Knowledge Tools such as The Wireless Guide, TESSCO.com, The Wireless Journal®, and through our tradeshow, seminar and training options.

Leverage the TESSCO System

• The Wireless Guide
• TESSCO.com
• The Wireless Journal
• Tradeshows & Seminar services
• TESSCO Training

SELL

Integrated Sales

TESSCO's Sales Teams are made up of Account Managers who take primary responsibility for individual customer accounts. They are organized by market, and supported in new customer development by Business Development Managers. TESSCO Service Representatives answer incoming customer calls and handle a wide variety of your requests. The veteran Customer Technical Support team also provides knowledge to the Sales Teams and customers directly.

Leverage the TESSCO System

• Excellent reputation for customer service
• 300 team members in solutions development, market development, account management, and customer & technical support.
• 100,000+ qualified contacts
• 14,000 loyal quarterly buyers
• 9,000 monthly consumers

SUPPLY

Inventory and Order Fulfillment

TESSCO's Procurement & Inventory Management teams are organized by manufacturer, and take primary responsibility for purchasing products on an on-going basis, and managing TESSCO's inventory levels.

TESSCO's Fulfillment & Operations teams have primary responsibility for receiving products, stocking inventory and fulfilling orders.

Leverage the TESSCO System

• 99+% inventory accuracy
• In-stock inventory for immediate availability
• Sophisticated inventory management system
• Customized fulfillment services
• Focus on delivery; not just shipping

SUPPORT

Product Support

TESSCO's Support teams are responsible for supporting manufacturers' products with warranty support, technical knowledge, training and additional customer service.

Leverage the TESSCO System

• Warranty management
• Returns processing
• Customer training
• Technical support

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