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Order Resolution

Our guarantee is to deliver your orders complete, on-time, and error-free. However, discrepancies may occur that are beyond our control. Please inspect orders upon receipt and follow the appropriate action to address any concerns.

Order Discrepancies may include:

  • Product has not arrived or arrived late
  • Missing products
  • Product arrived damaged
  • Received wrong product
  • Received more products than ordered

Begin Resolution Process


Our Warranty Services

We know you have one goal when it comes to getting products repaired or replaced: you want the work done FAST and RIGHT. So, we facilitate the entire warranty process for you.


Product Defects

Report all other product defects* by calling 800.472.7373 or complete the form below to initiate the Warranty Process.

* Product defect – item is inoperable upon receipt or stopped working while in use.

Important Notes to Remember:

  • Please do not ship any product until you have been contacted by a Tessco team member.
  • We make no implied warranties, including the implied warranties of merchantability or fitness for a particular purpose with respect to any goods or services sold to you.

Warranty Request Form

View our 30-Day Return Policy for additional details or contact your Tessco account manager, call us at 800.472.7373 , or email cs@tessco.com.

Read Return Policy