Website Support Hours of Operation
Monday – Friday 8:00 AM – 8:00 PM Eastern Time
We are happy to accept standard returns within 30 days. In order to be eligible for a refund, the following guidelines must be met.
Standard Returns
- Product must be in original condition as you received it (original product packaging, uncut, unaltered, unused, and include all components and manuals).
- Product must be returned within 30 days from date of delivery at the buyer’s expense through a “traceable means” (e.g. certified mail, UPS, or FedEx).
- Credit will be issued for returned products, less performance and delivery guarantee charges.
Products Not Returnable
- Installed equipment and software
- Products listed as non-cancellable/non-returnable
- Value-added/tuned product
- Cut-to-length cable
Return Request
Complete the return form with the order information below:
- Original Sales Order
- Tessco SKU#/Part Number
- Quantity of the product being returned
- Why the product is being returned?
Place completed form in the box and send your return package through traceable means (e.g. UPS or FedEx) to the address on the form.
Mobile Device Accessory Returns
Please review the following Mobile Device Accessory Guidelines for eligible return products.
Assigned Account Guidelines
For Stock Balance and Defective Returns:
You MUST contact your Tessco account manager to receive an approved RMA.
Once you have received an approved RMA, follow the guidelines below to return the product to us. These guidelines MUST be followed, or your return will be rejected.
- The product is included on the approved RMA.
- Each box must be labeled with the corresponding RMA number.
- If multiple boxes, the outside of each box must be labeled (i.e. 1 of 3, 2 of 3, 3 of 3).
- The RMA paperwork is included in all boxes, for all shipments.
- The product must be shipped to arrive within 30 days of the expiration period.
- The quantities for each SKU must match what is indicated on the RMA.
- Product is in resalable condition:
- No stickers/labels
- No dents/dings in the packaging
- No damaged/used accessories
- No open packaging
- No markings
- No tears
Send your return package, freight prepaid at the buyer’s expense through a traceable means (e.g. UPS, FedEx) to:
Returns Processing
11111-A Gilroy Road
Hunt Valley, Maryland 21031
Unassigned Account Guidelines
For Stock Balance and Defective Returns:
You MUST complete a RMA Request Form (* asterisked items are required)
Once you have submitted the RMA request form, follow the guidelines below to return product to Tessco. These guidelines MUST be followed, or the return will be rejected.
- The product is included on the approved RMA.
- Each box must be labeled with the corresponding RMA number (Note: The case number provided once the form is submitted must be used as the RMA number).
- If multiple boxes, the outside of each box must be labeled (i.e. 1 of 3, 2 of 3, 3 of 3).
- The RMA paperwork is included in all boxes, for all shipments.
- The product must be shipped to arrive within 30 days of the form submission.
- The quantities for each SKU match must what is indicated on the RMA.
- Product is in resalable condition:
- No stickers/labels
- No dents/dings in the packaging
- No damaged/used accessories
- No open packaging
- No markings
- No tears
Send your return package, freight prepaid at the buyer’s expense through a traceable means (e.g. UPS, FedEx) to:
Returns Processing
11111-A Gilroy Road
Hunt Valley, Maryland 21031
View our Order Resolution page for additional details or contact your Tessco account manager, call us at 800.473.7373 or email us at cs@tessco.com.
View Our Order Resolution
