Website Support Hours of Operation
Monday-Friday 8 a.m.-8 p.m. ET
We are happy to accept standard returns within 30 days. In order to be eligible for a refund, the following guidelines must be met.
Standard Returns
Product must be in original condition as you received it (original product packaging, uncut, unaltered, unused, and include all components and manuals).
Product must be returned within 30 days from date of delivery at the buyer’s expense through a “traceable means” (e.g., certified mail, UPS, or FedEx).
Credit will be issued for returned products, less performance and delivery guarantee charges.
Products Not Returnable
Installed equipment and software
Products listed as non-cancellable/non-returnable
Value-added/tuned product
Cut-to-length cable
Return Request
Complete the return form with the order information below:
Original Sales Order
Tessco SKU#/Part Number
Quantity of the product being returned
Why the product is being returned?
Place completed form in the box and send your return package through traceable means (e.g. UPS or FedEx) to the address on the form.
Tessco Order Resolution
Our guarantee is to deliver your orders complete, on-time, and error-free. However, discrepancies may occur that are beyond our control. Please inspect orders upon receipt and follow the appropriate action to address any concerns.
We know you have one goal when it comes to getting products repaired or replaced: you want the work done FAST and RIGHT. So, we facilitate the entire warranty process for you.
Product Defects
Report all other product defects* by calling 800-472-7373 or complete the form below to initiate the Warranty Process.
*Product defect – item is inoperable upon receipt or stopped working while in use.
Important Notes to Remember:
Please do not ship any product until you have been contacted by a Tessco team member.
We make no implied warranties, including the implied warranties of merchantability or fitness for a particular purpose with respect to any goods or services sold to you.