Tessco Observer

Tessco Observer is a device-agnostic management platform that provides end-to-end monitoring and management of all supported devices in a multi-vendor network. This service is offered in a Software-as-a-Service (SaaS) model and is customizable and scalable to meet each customer’s unique needs.

Tessco Observer helps to mitigate the challenges of remotely managing devices across a multi-network, multi-vendor environment by providing users with a secure, web-based management portal containing real-time measurements, insight, and configuration capabilities.

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Device Monitoring & Management Features

• Dashboard to oversee device counts and view their online/offline statuses
• Remotely update the configuration or software of single devices or groups of devices
• Ability to set up email or SMS notifications based on device or interface conditions/measures
• Ability to set up triggers for desired outcomes based on device or interface conditions/measures
• Visualizations of measures of various device interfaces and their up/down statuses
• Organize devices into groups, accounts, etc.
• Future capabilities:
  • Device in service details (i.e., what, where, when, and who)
  • Tracking of warranties, support contracts, and license fees
  • Tracking of end of sale (EOS) and end of life (EOL) statuses
  • Conducting return merchandise authorization (RMA) replacements
  • Management of field tools and equipment (e.g., check in/out, location, usage statistics, performance characteristics, etc.)

Advantages – Streamline, Simplify, & Control

Platform Features

 

Conditions Based Alerts

Configure email or SMS alerts and lambdas depending on device interface conditions.

 

Configuration & Control

Perform configuration updates as well as configure network settings and attributes under management remotely.

 

Monitoring Device Interfaces

Remotely monitor devices with cockpit views of measures and states.

 

Single Pane of Glass for Management

Manage multiple devices for monitoring and configuration in a single interface.

Support Devices

Download the Tessco Observer Playbook

The new Tessco Observer Playbook covers relevant applications of the platform for different markets, including:

• Public Safety
• Transportation Railways
• Utilities
• Supply Chain Operations
• Oil, Gas, & Petrochemical
• Industrial Power Backup Generators
• Control Houses & Equipment Shelters
• Commercial Refrigeration Management
• Facility Management
• Smart Buildings

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Contact Us

To learn more about Tessco’s Observer platform, email us at TesscoObserver@tessco.com.

Knowledge Center

Public Safety DAS and the Need for Remote Monitoring

In today’s world, communication systems across the United States are key areas of focus for businesses and schools as they look for ways to ensure their systems are always running efficiently without any errors occurring. Public Safety Distributed Antenna System (DAS) solutions are specifically of utmost importance as no one can afford for communications to go down during a critical situation or emergency.

Read More

Increase Your Service Revenue with Service-Level Agreements

If you are a communication equipment supplier, installer, or service provider and have a goal of increasing your service revenue, a great way to do that is with a Service-Level Agreements (SLAs).

Read More