Tessco Observer

Tessco Observer is a device-agnostic management platform that provides end-to-end monitoring and management of all supported devices in a multi-vendor network. This service is offered in a Software-as-a-Service (SaaS) model and is customizable and scalable to meet each customer’s unique needs.

Tessco Observer helps to mitigate the challenges of remotely managing devices across a multi-network, multi-vendor environment by providing users with a secure, web-based management portal containing real-time measurements, insight, and configuration capabilities.

Device Monitoring & Management Features

Dashboard to oversee device counts and view their online/offline statuses.
Remotely update the configuration or software of single devices or groups of devices.
Ability to set up email or SMS notifications based on device or interface conditions/measures.
Ability to set up triggers for desired outcomes based on device or interface conditions/measures.
Visualizations of measures of various device interfaces and their up/down statuses.
Organize devices into groups, accounts, etc.
Quickly switch between List and Map views with drill down function to street view, allowing for an easy view of customer locations and alarms for improved management of truck rolls.
Enhanced alarm and alert functions for easier control of alerts and settings for suppression/maintenance windows.

Future capabilities:
- Device in service details (i.e., what, where, when, and who).
- Tracking of warranties, support contracts, and license fees.
- Tracking of end of sale (EOS) and end of life (EOL) statuses.
- Conducting return merchandise authorization (RMA) replacements.
- Management of field tools and equipment (e.g., check in/out, location, usage statistics, performance characteristics, etc.).

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Advantages – Streamline, Simplify, & Control

Decrease
operational costs
Eliminate
fragmented solutions
Minimize
network downtime
Optimize
asset utilization
Reduce
truck rolls

Platform Features

Alert Notification Management

Easily set up and control alert notification suppression/maintenance windows.

Conditions Based
Alerts

Configure email or SMS alerts and lambdas depending on device interface conditions.

Configuration &
Control

Configure network settings and SNMP attributes for devices under management remotely.

Map View

Quickly switch between List/Map views with drill down function to street view of device location and alarms.

Monitoring Device Interfaces

Remotely monitor devices and oversee device-interface measures and states.

Single Pane of Glass for Management

Manage multiple devices over a single interface regardless of vendor.

Support Devices

Download the Tessco Observer Virtual Data Collector One-Pager

Monitoring IoT devices in one or multiple locations just got easier. In addition to an onsite collector device, Tessco Observer now offers a Virtual Data Collector that requires no onsite installation of any additional equipment. To learn more about the Virtual Data Collector and its key benefits, click below to download the one-pager.

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Download the Tessco Observer Playbook

The new Tessco Observer Playbook covers relevant applications of the platform for different markets, including:

Public Safety
Transportation Railways
Utilities
Supply Chain Operations
Oil, Gas, & Petrochemical
Industrial Power Backup Generators
Control Houses & Equipment Shelters
Commercial Refrigeration Management
Facility Management
Smart Buildings

Download Now

Contact Us

To learn more about Tessco’s Observer platform, email us at TesscoObserver@tessco.com.

Knowledge Center

Public Safety DAS and the Need for Remote Monitoring

In today’s world, communication systems across the United States are key areas of focus for businesses and schools as they look for ways to ensure their systems are always running efficiently without any errors occurring. Public Safety Distributed Antenna System (DAS) solutions are specifically of utmost importance as no one can afford for communications to go down during a critical situation or emergency.

Increase Your Service Revenue with Service-Level Agreements

If you are a communication equipment supplier, installer, or service provider and have a goal of increasing your service revenue, a great way to do that is with a Service-Level Agreements (SLAs).

Create your account for tessco.com today.

Tessco Observer

Device Monitoring & Management Features

Advantages – Streamline, Simplify, & Control