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TESSCO Order Resolution

TESSCO guarantees to deliver your orders complete, on-time, and error free. Please inspect orders upon receipt and follow the appropriate action to address any concerns.


Order Discrepancy

May include:

  • Has not arrived or arrived late
  • Missing products
  • Arrived damaged
  • Received wrong product
  • Received more items than ordered

Begin Request


Product Defect

If an item is inoperable upon receipt or stopped working while in use.

Begin Request


If you have changed your mind about a purchase, we are happy to accept standard returns within 30 days that meet the following guidelines.

TESSCO Return Policy

Standard Returns

  • Product must be in original condition.
  • Product must be in original product packaging, uncut, unaltered, unused and include all components and manuals.
  • Product must be returned within 30 days from date of delivery at your expense through a "traceable means"(e.g. certified mail, UPS or FedEx).
  • Credit is issued for returned products, less performance and delivery guarantee charges.

Items Not Returnable

  • Installed equipment and software.
  • Items listed as non-cancellable/non-returnable.
  • Value-added/tuned product.
  • Cut-to-length cable.

Mobile Device Accessory Returns

Please review these Mobile Device Accessory Guidelines for return eligible items.

Items not in compliance with this return policy will be returned back to you at your expense.


TESSCO Returns Process

  1. Print TESSCO Return Request.
  2. Complete the form with required order information below:
    • Original Sales Order
    • TESSCO SKU#/Part Number
    • Quantity of the item being returned
    • Why is the item(s) being returned?
  3. Place complete form in the box and send your return package through traceable means (e.g. UPS or FedEx) to the address on the form.

Contact TESSCO Customer Care with any Return questions at 800.472.7373.

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