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800.472.7373

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Support

General Tessco.com Information

Please visit our Tessco.com Resource Center for updates on features of the website, video tutorials on utilizing various tools and functions, and to request a new enhancement to the site.

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FAQ

Q: Will my existing tessco.com login credentials work on the new website?
A: No. Your username will be the same as your old tessco.com username.  However, you will need to create a new password for the new website.  To do this, reset your password by clicking sign in, followed by Reset/Forgot Password.

Q: How do I login for the first time?
A: To login for the first time, click forgot password and enter your tessco.com username.  You will then receive an email with your temporary password.  Once you login with your temporary password, you will have the ability to create your new password.  When creating your new password, the old password will be the temporary password.

Please Note: If you had a tessco.com username, you do not need to register.

Q: What is different about the new tessco.com?
A: The new tessco.com offers a new e-commerce experience and introduces Tessco’s new branding. We have completely overhauled the website to introduce a simplified user experience that's mobile friendly. We have updated the cart and checkout process to be more intuitive. Learn More

Please Note: We're actively releasing improvements, bug fixes, and new functionality. We encourage you to send feedback to help us continue to create a better experience.

Q: What is brand protection?
A: Brand protection requires authorization from the manufacturer before you are able to purchase the product. To become an authorized purchaser, please apply at https://www.tessco.com/brand-protection-program.

Q: Why can't I see pricing?
A: In order to see pricing, you must first login to the website.

Q: Why can't I checkout?
A: In order to complete your purchase, you must first login to the website.  If you login and you still cannot checkout, you may not be an authorized buyer.  To become an authorized buyer, please call either your account manager or 1-800-856-5083.

Q: What should I do if I encounter an error?
A: If for any reason you encounter an error on the website, please email webhelp@tessco.com. In your email, please specify your browser, account number, and a description of the error, including where the error occurred and any messaging. A screenshot is much appreciated.

Q: How do I register for tessco.com?
A: To register for tessco.com, simply click sign in then click the register button. Here you will be directed to a registration form where you will define your username and password. Upon completion of the registration form, you will be signed into tessco.com.

Please Note: If you already have a login for tessco.com, you will not be able to register.  Instead reset your password.

Q: I forgot my password, what do I do?
A: If you forgot your password, simply click sign in then click forgot password. You will then be prompted to enter your username and a new temporary password will be emailed to you. After logging into your account with the temporary password, you will have the ability to change your password.