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Tessco Customer Support

Natural Disaster & Emergency Response

In the event of an emergency or natural disaster, Tessco is here to help. Email us at SOS@tessco.com to submit an emergency order and work directly with a Tessco team member to learn how we can further support your needs.

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Need Help?

Tell us what you need. Submit a request for support with new quotes, existing or received orders, defective products, account set up and more.

Support Options

New Quote or Order Support

  • Purchase Order submission
  • Request for quote
  • Request for account maintenance
  • Request for website assistance
  • Product technical support/solutions

Get Support

Existing Order Support

  • Request to expedite my backorder
  • Request to delay my delivery
  • Request order status or tracking
  • Request to return my item
  • Request an invoice
  • Request a packing slip
  • Request to ship in-stock items from my order
  • Request proof of delivery
  • Request to change or cancel my item
  • Request to change the PO number on my order
  • Dispute pricing, taxes, or shipping charges on my order

Get Support

Order Received Support

  • Order arrived late or has not arrived
  • Order is missing products
  • Order arrived damaged
  • Received wrong product
  • Received more items than ordered
  • Request a warranty claim on my item
  • Request a certificate of compliance (COC) on my item
  • Request a certificate of origin (COO) on my item

Get Support

Defective Product Support

  • Initiate the warranty process

Get Support

New Account Setup

New to Tessco? Request a Tessco account today.

Request Account

Return Policy & Order Resolution

Our guarantee is to deliver your orders complete, on-time, and error-free; however, errors may occur, or you may simply decide to return your order. Learn more about our return policy and order resolution processes at the link below.

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Delivery Guarantee

When your order arrives, it should be on time and fully configured for immediate use or according to your specifications. Learn more about our performance and delivery guarantee at the link below.

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Didn’t find what you were looking for?

We’re happy to assist. Contact us:

General Information

800.472.7373

Specialized Support

Existing Customers
Email Us:
cs@tessco.com
US and Canada
800.856.5083

New to Tessco
Email Us:
enroll@tessco.com
US and Canada
800.856.9928

Help with tessco.com
Email Us:
WebHelp@tessco.com
US and Canada
800.508.5444

Emergency Response
Email Us:
SOS@tessco.com

Corporate Address

11126 McCormick Road
Hunt Valley, MD 21031-1494
Get Directions

Other Offices

375 W. Padonia Road
Timonium, MD 21093
 
10999 McCormick Road
Hunt Valley, MD 21031
 
5250 Prue Road
Suite 475, Building S4
San Antonio, TX 78240
 
4775 Aircenter Circle
Reno, NV 89502
 
 

 

Additional tessco.com information

For more information including details of website updates, news, guides, and upcoming events, visit the resources section of tessco.com.

Didn’t find what you’re looking for or would like to recommend a website enhancement? We want to hear about it. Tell us more:

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FAQs

Q: Why can’t I see pricing?
A: You must first log in to see pricing.

Q: Why can’t I checkout?
A: In order to complete your purchase, you must first log in. If you log in and you still cannot checkout, you may not be an authorized buyer. To become an authorized buyer, please call either your account manager or 1.800.856.5083.

Q: What should I do if I encounter an error?
A: If for any reason you encounter an error on the website, please email webhelp@tessco.com. In your email, please specify your browser, account number, and a description of the error, including where the error occurred and any messaging. Please provide a screenshot, when possible.

Q: How do I register for tessco.com?
A: To register for tessco.com, simply click “Sign In” then, click “Register”. Here you will be directed to a registration form where you will define your username and password. Upon completion of the registration form, you will be signed into tessco.com.

Q: I forgot my password, what do I do?
A: If you forgot your password, simply click “Sign In” then, click “Forgot/Reset Password”. You will then be prompted to enter your username and a new temporary password will be emailed to you. After logging into your account with the temporary password, you will have the ability to change your password.

 
Create your account for tessco.com today.